Customer Service on the Web

If in-class format: 2 days
If eLearning format: 14 sessions of 75 minutes each

Customers are equally likely to access your service department via the web as they are via the phone or in person. Accordingly, customer service representatives must cope with a host of new technical, social and business issues.

Learn about applications available for providing web-based customer service. Understand the key psychological elements of best practice web customer service. See how the top web customer service tools allow your service reps to save time, increase the bottom line, and build customer satisfaction. Join in the creation of a customer service message for your company’s website.

Learning Outcomes:

Compare technologies for customer service
Recognize means for measuring and managing customer expectations
Obtain feedback about service satisfaction
Identify benchmarks for performance measurement
Discover technical tips for optimal time management of service delivery
Analyze best practices – contrast 'good' to 'great' online customer service
Examine case studies and success stories

To book this course, or find out more:

Phone (647) 439-3582
Toll-free 1-866-825-8886
or eMail info@getintelligent.com